Personal
Online Coaching FAQ
1.
Why Use E-mail?
The
e-mail system was chosen since it allows you to have a copy of your
videos and the associated feedback accessible wherever and whenever
you can access e-mail. This way, you will not have to worry about
the website being down.
2.
Why is there a limit to the amount of video footage I can send per
month?
The
talent at High Performance Wushu are very busy and have limited
time. In order to give as many people a chance as possible to get
the help they need, we are limiting the total length of video footage
each subscriber is able to submit each month.
3.
How do I subscribe?
Just
pick a subscription package and click on the appropriate "Subscribe"
button. You will be transferred to Paypal for payment processing.
Once your payment is submitted, you will be directed to a page containing
instructions on how to access your subscription service.
4.
Will my subscription be rejected?
As
mentioned earlier, the talent at High Performance Wushu have limited
time. While great effort will be made to accomodate as many people
as possible, there may be too many applications at any particular
point in time. In the event that all of the positions are taken
up, you will be notified via e-mail and your payment will be refunded.
You are welcome to re-submit your application at a later date.
5.
How do I stop my subscription?
You
can access your subscription settings via Paypal and stop the subscription
by stopping the recurrent billing. Please review the Paypal website
for further information on how to stop the recurrent billing. You
will still be able to access your subscription benefits until the
subscription period you have paid for ends. Refunds will not be
issued for the unused portion of your subscription period.
6.
Which formats can I use to send my video clips?
Any
video format which can be played by Media
Player Classic is acceptable.
7.
My minutes ran out and I need more. What can I do?
Please
contact Customer Service at support@highperformancewushu.com for
options to purchase more minutes or to upgrade your package.
Question
not answered? Send your questions to support@highperformancewushu.com.
